Assessor Resource

HLTAADV002
Support the rights and needs of clients

Assessment tool

Version 1.0
Issue Date: May 2024


You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Use culturally appropriate and safe communication when working with client. 
Support client to clarify their needs using open questions, active listening and by paraphrasing. 
Obtain and review information from health service providers and other organisations to establish the situation and potential client options. 
Provide client with current and accurate information about their rights and options for meeting their needs preferences, cultural values and beliefs. 
Assist client to clarify their preferred options and provide alternative options based on client feedback when required. 
Provide client with information and skills that will assist them to establish contact with relevant people and present their needs and point of view effectively. 
Support client to communicate in their preferred language and organise any required interpreting services. 
Identify situations where the client needs assistance to express their views appropriately to individuals or agencies and provide required support. 
Obtain client permission to advocate on their behalf and follow organisational procedures for maintaining confidentiality of client information. 
Identify and establish contact with relevant individuals or agencies based on specific client needs. 
Provide information that clearly represents client needs, preferences, values, beliefs and point of view. 
Use and adapt information to support client needs in response to service provider questions. 
Obtain information required and requested by client. 
Use clear, appropriate and accessible language that shows respect for each individual involved in the process. 
Provide clear information to client about progress and outcomes and agree on further action. 
Use required interpreting services to support client’s understanding and involvement in the process. 
Obtain information about escalation processes when client’s rights and needs remain unmet and discuss options with client. 
Promote client rights, needs and interests inside and outside of the organisation within the scope of own authority. 
Identify and use opportunities to discuss and promote rights and needs of clients with colleagues and other health service providers. 
Share information with colleagues and other health service providers about changing client needs. 
Identify and make suggestions to service providers about ways to improve services to clients. 
Reflect individual and community values, beliefs and approaches to healing in communications with others. 

Forms

Assessment Cover Sheet

HLTAADV002 - Support the rights and needs of clients
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

HLTAADV002 - Support the rights and needs of clients

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: